Automotive Service Warranty Administrator - Sterling McCall Toyota

Job ID 2023-29136
Job Location US-TX-Houston
Category Customer Service
Type Regular Full-Time

More Information About This Job


SM Toyota

Sterling McCall Toyota is part of the fast growing Group 1 Automotive, a leader in automotive retail.  We are looking to add a qualified WARRANTY ADMINISTRATOR to our team. 


In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities


  • Be able to establish and maintain productive relationships with the manufactures designated warranty representatives with which the dealership conducts business.
  • Review every warranty repair order written for proper completion, accuracy and legibility according to the applicable policies and procedure manuals.
  • Determine and enter the applicable labor operation codes, failure codes and/or other administrative data required and enter them on the repair orders.
  • Check each repair order against the vehicle service history to avoid making duplicate claims.
  • Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc.
  • Review all returned and /or rejected warranty claims and prepare the repair orders for immediate resubmission.
  • Contact the appropriate warranty claim representative regarding any claims requiring special authorization.
  • Maintain a record of all claims submitted, returned/rejected or paid and their current status.
  • Establish and maintain a record and control of the physical inventory of parts to be returned, inspected or scrapped by the manufacturer or other warranty authority.


  • 3+ years of experience.
  • Will process part and inventory warranties.
  • Verify receipt of payment.
  • ADP Dealer Services experience a plus.
  • Will maintain Warranty Receivable Schedule and submission of warranty journal entries
  • Ability to work independently and be self-motivated. 
  • Great attitude with high-energy personality.
  • Support Service Management.
  • Professional appearance and work ethic.
  • High School diploma or equivalent.

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom.  We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

*All applicants must pass pre-employment testing to include:  background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity Employer