Automotive Customer Service Agent - Sterling McCall Toyota

Job ID 2023-29135
Job Location US-TX-Houston
Category Customer Service
Type Regular Full-Time

More Information About This Job


SM Toyota

Sterling McCall Toyota is a leader in retail sales and service in Houston, Texas.  To keep up with our expanding customer base are looking for the best and brightest Bilingual Customer Service Agent to join our service team.


Our philosophy at work is this: provide a welcoming, friendly, challenging team environment and make sure that our team member have constant recognition for their performance.  That philosophy, paired with merit-based growth opportunity, provides our customers with the most dedicated and professional service team in the area.


Primary responsibilities:

  • Set service appointments for our customers
  • Communicate effectively with customers via phone, text, or email
  • Exceed customer expectations and team goals

Here are a few things that we are looking for in the BDC Customer Service Agent role:

  • Exceptionally driven with a very strong work ethic
  • Excellent communication skills
  • Bilingual is Required
  • Have a strong desire to succeed and advance
  • Have a positive "solution oriented" attitude
  • Someone who prioritizes growth
  • Goal oriented
  • Student mentality
  • High School Diploma or Equivalent
  • Customer service, restaurant, or hospitality experience
  • Someone looking for a positive and work environment
  • Experience: 3 Years Customer Service experience (Preferred)

What we can offer at Sterling McCall Toyota:

  • Fast pace, fun work environment
  • Training in communication skills and time management
  • Career advancement opportunities
  • Health, Dental, Vision, Life and Disability Insurance
  • 401(k) with company match
  • Paid Time-off
  • Employee stock purchase plan
  • Employee vehicle purchase program

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career and join the best company in automotive retail. Apply today or refer a qualified friend!


*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*


Group 1 Automotive is an Equal Employment Opportunity Employer