CSR/Call Center Agent - Rivertown Automall

Job ID 2023-28996
Job Location US-GA-Columbus
Category Customer Service
Type Regular Full-Time

More Information About This Job



Rivertown Auto Mall



Rivertown Automall is part of the fast growing Group 1 Automotive, a leader in automotive retail.  We are looking to add motivated, outgoing, friendly and professional CALL CENTER AGENTS to our team.  We are an established organization with a long history of high levels of customer satisfaction, and we are committed to delivering a high-line experience to all of our clientele.


Some things about the job...

  • Contact existing clients of the dealership to inform them of specific offers and events.
  • Quickly build rapport with clients over the phone and influence them to bring their vehicles in to explore opportunities for them to look at new vehicle options.
  • Build and maintain a client base by setting appointments with the new and pre-owned sales staff.
  • Work with various web-based applications and technologies to obtain pricing, product availability, and information.
  • Follow up with existing clients to ensure satisfaction.
  • Do all of these tasks in a timely and professional manner.

You need…

  • Prior sales or customer service experience.
  • Call center experience is a plus.
  • High level of attention to detail.
  • Strong communication skills, both written and verbal.
  • Ability to develop positive relationships with team members and customers.
  • Have a strong positive attitude!
  • Five day / 40 hour work week, available days and some nights and Saturdays.
  • Appropriate dress is required.

In addition to competitive pay, we offer our associates the following benefits:

  • Professional work environment with conrinuous job training and advancement
  • Health Insurance
  • Dental insurance
  • Vision, Life, Disability insurance
  • 401(k) plan with company match
  • Paid  vacation
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities

We look forward to hearing from you!


Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom.  We offer a team environment, and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.


*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*


Group 1 Automotive is an Equal Employment Opportunity Employer.