Remote Customer Service Coordinator - Houston

Job ID 2022-27072
Job Location US-TX-Houston
Category Customer Service
Type Regular Full-Time

More Information About This Job


Remote Call Center Opportunity with Houston Based Group 1 Automotive!


Group 1 Automotive's Business Support Center is growing and we are seeking Customer Service Coordinators that can  work remote in the Houston area.  Upgrade your career with Group 1 Automotive!  Apply today!  


Candidates must currently live in the Houston area!


Why join our team? Click on link below!



 We offer:

  • $15 per hour plus overtime
  • up to $650 Monthly Performance Bonus
  • $80 Monthly Technology Allowance
  • $300, $500 or $800 Employment Referral Bonus depending on position
  • $100 Vehicle Referral Bonus
  • Annual Reviews and performance based Pay Increases
  • Medical/Dental/Vision/Life Insurance, Vacation, Sick time, Performance based Paid Days Off, 401K, Employee Stock Purchase Plan
  • Employee discounts for vehicle Purchase, Maintenance, Repair, Restoration
  • Paid Training

What you will do:

  • Answer 100 or more inbound customer calls per day
  • Schedule 50 or more service appointments per day for customers who need mechanical Maintenance and Repair
  • Respond to Vehicle Status, Service Pricing, Warranty, Roadside Assistance, Complaints or other Automotive inquiries
  • Direct non-service appointment calls to the appropriate Dealership personnel
  • Utilize multiple computer programs to reference dealership information, customer profiles, and manufacturer guidelines
  • Support 150 U.S. Dealerships, 30 Collision Centers in 17 States that represent 30 automotive brands in Domestic, Import and Luxury segments
  • Learn about the retail Automotive industry at enterprise-scale for Service, Parts, Collision and Sales operations


What we Look for:

  • Availability to work 5 days Monday through Saturday, 10am - 7pm or 11am - 8pm = 30 to 40 hours per week
  • Superb verbal & written communication skills; Bilingual in Spanish and other languages preferred
  • Excellent customer service and complaint resolution abilities
  • Capable of delivering quality results at all times
  • Ability to troubleshoot technical issues with desktop PC’s, VPN access, internet modems & routers, phone systems, etc.
  • Perfect attendance and punctuality record 
  • Strong work ethic with a high sense of urgency to get the job done (1st call resolution)
  • Superior time-management and multi-tasking skills
  • Advanced knowledge of Google, YouTube and other web search tools
  • High speed internet connection of > 10 mbps Upload and > 10 mbps Download
  • Quiet home office suitable for call center, customer service work
  • Adherence to Group 1 Core Values: Integrity, Transparency, Professionalism, Teamwork and Respect 

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and The United Kingdom.  We offer our associates a great team environment, great benefits and ongoing training and support.


If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.  


All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment