Customer Engagement Specialist
More Information About This Job
Group 1 Automotive is seeking Customer Engagement Specialists who will follow up on potential internet/phone leads. Customer Engagement Specialists are responsible for responding to customer purchase inquires, checking the availability of dealership stock, and scheduling customers in at the dealership for a test drive.
Location: 6161 Rothway Houston TX 77040 (OFFICE POSITION) Salary:$15 HR +Uncapped Bonus Plan Shift: 7-4pm or 9:30-6:30pm + Rotating Saturdays
Here is Why You Will Want to Work Here
Yearly Performance Based Raises Onsite Gym and Locker Room Daily Food Options for Lunch Full Medical/Vision/Dental Benefits, Vacation, 401K, and Employee Stock Purchase Plan Accrue Time Off Great company culture, direct interaction with upper management & amazing co-workers Opportunity to work from home after 6 months of employment, great attendance, and excellent work performance
Be the customer’s first interaction and introduction to the company Be responsible for daily customer follow up Be responsible for managing your own time and responding to leads promptly Always put the customer first Be comfortable using Google search, multiple computer browsers at once, and speaking to customers via phone/email
What You’ll Need High school diploma or equivalent Possess an intermediate level of multi-tasking and computer skills Exemplary written and verbal communication skills Customer Relationship Management (CRM) software experience is a plus Ability to adapt to sudden business and industry changes as it directly effects automotive service operation All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment Group 1 Automotive is an Equal Employment Opportunity employer.