Customer Engagement Specialist

Job ID 2022-24298
Job Location US-TX-Houston
Category Sales Professionals
Type Regular Full-Time

More Information About This Job

Overview

Group 1 Automotive is seeking Customer Engagement Specialists who will follow up on potential internet/phone leads. Customer Engagement Specialists are responsible for responding to customer purchase inquires, checking the availability of dealership stock, and scheduling customers in at the dealership for a test drive.  

 

Location: 6161 Rothway Houston TX 77040 (OFFICE POSITION)

Salary:$15 HR +Uncapped Bonus Plan

Shift: 7-4pm or 9:30-6:30pm + Rotating Saturdays

 

       

Here is Why You Will Want to Work Here

  • Yearly Performance Based Raises
  • Onsite Gym and Locker Room
  • Daily Food Options for Lunch
  • Full Medical/Vision/Dental Benefits, Vacation, 401K, and Employee Stock Purchase Plan
  • Accrue Time Off
  • Great company culture, direct interaction with upper management & amazing co-workers
  • Opportunity to work from home after 6 months of employment, great attendance, and excellent work performance

Responsibilities

You will:

  • Be the customer’s first interaction and introduction to the company
  • Be responsible for daily customer follow up
  • Be responsible for managing your own time and responding to leads promptly
  • Always put the customer first
  • Be comfortable using Google search, multiple computer browsers at once, and speaking to customers via phone/email

Qualifications

What You’ll Need

  • High school diploma or equivalent
  • Possess an intermediate level of multi-tasking and computer skills
  • Exemplary written and verbal communication skills
  • Customer Relationship Management (CRM) software experience is a plus
  • Ability to adapt to sudden business and industry changes as it directly effects automotive service operation

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment

Group 1 Automotive is an Equal Employment Opportunity employer.

 

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