Customer Service Agent (Service Coordinator) - Onsite Role

Location:6161 Rothway St. Houston TX

Salary: $15 Hourly + Bonus Opportunity

Shift: 7-4 or 8-5 Monday through Saturday

GROUP 1 AUTOMOTIVE’S call center is seeking agents to manage high volume inbound calls. Service Coordinators are responsible for scheduling appointments based on availability and customer needs. Service Coordinators answer general vehicle-related questions, direct non-service calls to the proper department, and correspond with dealership staff.

Why you’ll want to Work Here

• Up to $650 Monthly/ $7,800 Annual Bonus Opportunities
• Yearly Reviews and Raises Based on Performance
• Onsite Gym and Locker Room
• Daily Food Options for Lunch
• Full Medical/Vision/Dental Benefits, Vacation and Sick time, 401K, and Employee Stock Purchase Plan
• Accrue Additional Time Off
• $80 Monthly Technology Allowance
• Company Wide Fitness Challenges
• Hands on Paid Training (Mon-Friday 9-5pm 2 Weeks)

• Responsible for handling approx. 70-150 calls daily
• Schedule a high volume of service appointments
• In charge of managing your time and following an assigned schedule
• Utilize multiple computer programs to reference dealership information, customer profiles, and manufacturer updates
•  Become knowledgeable in the automotive industry by remaining up to date on the dealerships and brands we support

• Available to work 40 HRS each week between 7am and 5 pm, spread over 5 days (Monday through Saturday) with every Sunday and one weekday off
• Bilingual is a Plus
• You are comfortable using Google Search, multiple computer browsers at once, and speaking to customers via the phone
• We know that we can depend on you to adhere to attendance and punctuality expectations
• People who know you would describe you as a person who displays integrity, transparency, teamwork, and professionalism at all times

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.