Service Department Admin - World Toyota

Job ID 2022-21088
Job Location US-GA-Atlanta
Category Customer Service
Type Regular Full-Time

More Information About This Job


World Toyota is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add qualified SERVICE ADMIN - WARRANTY AND TOYOTA RENTAL PROGRAM to our team. As we continue to grow our service business, we need to add someone that can do multiple things. 


This is a Full Time Position with starting pay of $15 - $18.00 per hour depending on experience.


In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities


Some of the Job Duties

  • Maintain confidentiality of company information at all times.
  • Maintain confidentiality of customer nonpublic information at all times.
  • Thoroughly inspect every service repair order and/or parts invoice for proper completion, legibility and accuracy.
  • Transfer the appropriate information from each repair order hardcopy to the soft copies (reconcile the repair orders).
  • Calculate the material (or shop supplies) charge applicable for each repair order.
  • Collect the total retail charges from the customer in cash, check or authorized charge account.
  • Provide the customer with the proper change and/or receipts.
  • Properly document charge purchases according to the policies established by the office manager.
  • Calculate and enter the warranty charges applicable.
  • Complete the accounting section of the repair order as directed by the business manager.
  • File repair orders as directed by service department management.
  • Answer the service department telephone, transfer calls to the people requested or best suited to take the call and take written messages when the needed personnel are not available.
  • Assist clients with rental process and documents
  • Manage several vehicles in our rental fleet
  • Relocation of vehicles around the dealership lot
  • Customer Service with a smile
  • Assign, file, and manage rental agreements and vehicle documents
  • Other related duties as assigned by manager


You need…

  • Outstanding communication skills both verbal and written.
  • Rental Car experience is a plus!
  • 3+ years of experience.
  • Will process part and inventory warranties.
  • Verify receipt of payment.
  • ADP Dealer Services experience a plus.
  • Will maintain Warranty Receivable Schedule and submission of warranty journal entries
  • Ability to work independently and be self-motivated. 
  • Great attitude with high-energy personality.
  • Support Service Management.
  • Professional appearance and work ethic.
  • High School diploma or equivalent.

Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.


*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*


Group 1 Automotive is an Equal Employment Opportunity Employer.