Customer Engagement Specialist - Business Support Center

Job ID 2021-20322
Job Location US-TX-Houston
Category Customer Service
Type Regular Full-Time

More Information About This Job


Location: 6161 Rothway Houston TX 77040 (OFFICE POSITION)

Salary:$15 HR +Uncapped Bonus Plan

Shift: 7-4pm or 9:30-6:30pm + Rotating Saturdays


Group 1 Automotive is seeking Customer Engagement Specialists who will follow up on potential internet/phone leads. Customer Engagement Specialists are responsible for responding to customer purchase inquires, checking the availability of dealership stock, and scheduling customers in at the dealership for a test drive.  

  • Why you will want to Work Here
    • Yearly Performance Based Raises
    • Onsite Gym and Locker Room
    • Daily Food Options for Lunch
    • Full Medical/Vision/Dental Benefits, Vacation, 401K, and Employee Stock Purchase Plan
    • Accrue Time Off
    • Great company culture, direct interaction with upper management & amazing co-workers
    • Opportunity to work from home after 6 months of employment, great attendance, and excellent work performance


  • You will be the customer’s first interaction and introduction to the company
  • You will be responsible for daily customer follow up
  • You will be responsible for managing your own time and responding to leads promptly
  • You will always put the customer first
  • You are comfortable using Google search, multiple computer browsers at once, and speaking to customers via phone/email


  • High School diploma or equivalent
  • Available to attend the training class every day and arrive on time. The training schedule will last 6-7 weeks Monday-Friday 9-6 PM.
  • Possess an intermediate level of multi-tasking and computer skills
  • Exemplary written and verbal communication skills
  • Customer Relationship Management (CRM) software experience is a plus
  • Ability to adapt to sudden business and industry changes as it directly effects automotive service operation


Houston-based Group 1 Automotive, Inc., an international, Fortune 300 automotive retailer, is a leading operator in the automotive retailing industry. As of December 31, 2019, Group 1 owns and operates 186 automotive dealerships (including Sterling McCall), 242 franchises, and 49 collision centers in the United States, United Kingdom and Brazil. Through its dealerships, the company sells new and used cars and light trucks; arranges related vehicle financing; sells service contracts; provides maintenance and repair services; and sells vehicle parts.



*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.



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