Customer Service Representative (Service Coordinator) - Business Support Center

Job ID 2021-19963
Job Location US-TX-Houston
Category Customer Service
Type Regular Full-Time

More Information About This Job

Overview

Location: 6161 Rothway Houston TX 77040 (OFFICE POSITION)

Salary: $15 Hourly PLUS Bonus!

Shift: Between 7 am-6 pm, 40 hours 5 days a week (Including Saturdays)

 

GROUP 1 AUTOMOTIVE’S call center is seeking Service Coordinators to schedule appointments for customers that would like to bring their vehicle in for repair. Service Coordinators may also answer general vehicle-related questions, direct non-service calls to the proper department, and correspond with dealership staff.

 

 

Why you will want to Work Here

 

  • Up to $650 Monthly/ $7,800 Annual Bonus Plan
  • Yearly Performance Based Raises
  • Onsite Gym and Locker Room
  • Daily Food Options for Lunch
  • Full Medical/Vision/Dental Benefits, Vacation, 401K, and Employee Stock Purchase Plan
  • Accrue Time Off
  • Great company culture, direct interaction with upper management & amazing co-workers
  • Opportunity to work from home after 6 months of employment, great attendance, and excellent work performance

Responsibilities

 

  • Navigate system applications to review scheduling instructions for each Group 1 dealership
  • Schedule service appointments for increased dealerships profitability and customer retention
  • Provide detailed information for each service appointment to Group 1 dealerships and customers
  • Accurately advise customers of mileage-specific / condition-based maintenance and safety recalls
  • Quote pricing on factory-recommended services and provide customers with the estimated completion time
  • Respond to all inquiries using specific guidelines that are unique to customers' vehicles
  • Handle “status" inquiries and notify service advisors, or other dealership personnel, regarding progress for customer vehicles.
  • Identify customers who may need roadside assistance and connect them to the appropriate provider
  • Log all calls using appropriate codes rendered through approved CRM/call-tracking system.
  • Demonstrate a detailed understanding of products, services, and pricing for all domestic, foreign and luxury brands within Group 1’s dealership network

Qualifications

What You’ll Need

  • High School diploma or GED, College degree or industry certification (preferred)
  • Previous call center, help desk, customer service, hospitality or retail automotive experience
  • Attend 90-day paid training Monday through Friday
    • 9am-6pm (Full-Time) 
  • Work Monday through Saturday between the hours of
    • 7am-6 pm, 30-40 hours, 5 days a week (Full Time)
  • Critical-thinking abilities, customer service aptitude & efficient computer skills
  • Superb attendance/punctuality record and schedule-adherence, productivity standards  
  • Strong work-ethic within a fast-paced, high-volume call center environment
  • Ability to adapt to sudden business and industry changes affecting automotive service operations
  • Navigate multiple systems to access complex dealership/manufacturer intelligence

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.