Automotive Service Dispatcher - World Toyota Atlanta

Job ID 2021-19393
Job Location US-GA-Atlanta
Category Service Technicians
Type Regular Full-Time

More Information About This Job


World Toyota is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add an EXPERIENCED SERVICE SHOP DISPATCHER to work in our world class service facility. Our well organized dispatcher will be a team player distributing work to 40 plus Toyota technicians.


Our Service Shop Dispatcher will be a team player the enjoys interacting with our clients and associates through out the day.


Compensation: $60 - $100,000 based on experience and performance


Some things about the position...

  • Tracks shop workload to ensure timely repairs.
  • Dispatches work based on Technician's skill level and promise time to ensure vehicle is fixed correctly the first time on time. Ensures 100% customer satisfaction.
  • Tracks technician productivity to ensure fair distribution of work.
  • Maintains a service scheduling form (route sheet) on an accurate and continuous basis.
  • Checks and monitors progress of repairs throughout the day.  Notifies ASM/Managers of potential production problems.
  • Maintains communication with ASM's, Management and Technicians regarding job status.
  • Provides additional vehicle condition information to the technical staff as needed.
  • Properly documents repair order changes.
  • Ensures that the flat rate time or other required timekeeping according to the service department and/or manufacturers procedures has been met.
  • Conducts all business with sincerity, honesty and genuine concern for customers.
  • Books outlines on RO's as the Technician completes the job.
  • Uses appropriate billing tools and follows all Manufacturer, State and Federal requirements.
  • Conducts business with sincerity, honesty and genuine concern for customers.
  • Tracks of all carryovers ensuring timely completion of vehicle repairs.
  • Pre-schedules appointments for all special ordered parts.
  • Monitors the status of special order parts on a daily basis.
  • Reports to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.
  • Assists Service Management whenever necessary.

You need...

  • Two (2) or more years’ experience as a dispatcher for an automotive dealership/service department REQUIRED
  • Previous technician or technicial experience a plus!
  • Understanding of the service workflow process
  • Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.
  • ADP/CDK Dealer Services Experience a plus.
  • Ability to work independently and be self-motivated.
  • Great attitude with high-energy personality.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Strong attention to detail.
  • Ability to work well in a process driven environment.
  • Outstanding communication skills, both verbal and written.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.

In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities

Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.


*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity Employer.