Automotive Product Knowledge Specialist - Mercedes-Benz of Georgetown

Job ID 2021-17744
Job Location US-TX-Georgetown
Category Service Advisors
Type Regular Full-Time

More Information About This Job



No Experience Necessary!


Mercedes-Benz of Georgetown  is part of fast growing Group 1 Automotive, a leader in automotive retail.  We are looking to add a Qualified Mercedes-Benz PRODUCT KNOWLEDGE SPECIALIST to our award winning team!


Our Product Knowledge Specialist will begin their career as an expert of the Mercedes-Benz Brand.  By enthusiastically engaging with our clients at time of delivery, and during ownership, will create a long lasting positive impression of the product and our dealership.


We offer...

  • Five Day Workweek
  • A Great Working Environment
  • Comprehensive Training, Support & Advancement Opportunities
  • Pinnacle Awards Program
  • Medical, Dental & Vision Insurance
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan

Somethings to Know About the Position...

  • Supports the Client Sales Advisor on Product Related Tasks and Activities.
  • Fully Explains Vehicle Features, Application and Benefits based on Client’s needs
  • Maintains Constant Communication with Designated Sales Personnel at the Dealership on Vehicle Delivery and any Shedule Changes.
  • Schedules Appointments in a Timely Manner and Maintains Communication with Cients Regarding any Changes to Scheduled time.
  • Acquires and Maintains total Product Knowledge on all Vehicles and Understands Competitors Vehicle Features, Benefits and Shortcomings.
  • Achieves Client Satisfaction Objectives as Assigned by Management and Follows up with New Owners to Ensure Delivery Satisfaction.
  • Demonstrates passion about the Mercedes-Benz brand and products.
  • Confident in Using New Media (tablets, social media, etc).
  • Assist in Other Areas of the Sales Department and Performs other Administrative Duties, as Assigned.        

You need…

  • Professional Appearance
  • Positive & Friendly Attitude
  • Customer Service Experience Required
  • Basic Computer Skills
  • High School Diploma or Equivalent
  • Must have a Valid Driver’s License


Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect  - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!


*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*


Group 1 Automotive is an Equal Employment Opportunity Employer