Collision Center Manager - BMW of Atlantic City Collision Center
Job ID | 2021-16766 |
Job Location | US-NJ-Egg Harbor Township |
Category | Sales Management |
Type | Regular Full-Time |
More Information About This Job
Overview
BMW of Atlantic City Collision Center is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified COLLISION CENTER MANAGER to our team.
In addition to competitive pay, we offer our associates the following benefits:
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
Responsibilities
- Hire, train, develop and motivate the collision center staff and monitor their performance.
- Forecast goals and objectives for the department and ensure they are met.
- Ensure that common courtesy is shown to all customers by every collision center employee to promote customer satisfaction.
- Maintain daily sales and production records as required by dealership management.
- Develop and monitor budgets for the collision department and keep dealership management informed of variances.
- Ensure that the collision department meets all financial goals.
- Establish and maintain strong relationships with insurance adjusters at several insurance companies.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Handle customer complaints tactfully, promptly, and with concern for the customer.
- Must be at or above regional CSI scores.
- Ensure proper repair techniques are being used.
- Ensure that all necessary shop equipment is in proper and safe working condition.
- Understand and comply with federal, state and local regulations that affect collision center operations, such as hazardous waste disposal, OSHA right-to-know, etc.
- Other duties may be assigned by management.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Qualifications
- Two or more year’s management experience in automotive collision repair.
- Currently has established good working relationships with insurance companies in the local market area.
- ADP Dealer Services Experience a plus.
- Ability to work independently and be self-motivated.
- A desire to work in a commission, performance-based, environment.
- Great attitude with high-energy personality.
- Excellent customer service skills.
- Professional appearance and work ethic.
- Ability to work well in a process driven environment.
- Outstanding communication skills in both verbal and written.
- High school diploma or equivalent.
- Valid driver license in the state that you will work and a good driving record.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.*
Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
Group 1 Automotive is an Equal Employment Opportunity employer.
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