Customer Engagement Specialist (Call Center) - Business Support Center

Job ID 2021-16664
Job Location US-TX-Houston
Category Sales Professionals
Type Regular Full-Time

More Information About This Job



Group 1 Automotive (parent Company of the Sterling McCall Group) is seeking Customer Engagement Specialists who will be responsible for working closely with our Sales department to follow up on leads (calls/email/text) regarding potential customers who have shown an active interest in purchasing a vehicle. This is NOT a cold calling or commissioned based position! We provide paid training and the opportunity to earn uncapped bonuses after 90 days of hire. This position is located at our Business Support Center in Northwest Houston, the Customer Engagement Specialist is expected to deliver excellent customer service, provide a quality experience for our customers, and build confidence in our dealership’s ability to meet their automotive needs. Group 1 Automotive provides a positive culture, direct interaction with upper management, and a visible path of career growth.


 Salary:$12-$14 Hourly

 Shift: 7-4pm/8-5pm/9:30-6:30pm (Monday-Friday with rotating Saturdays)   


Here is Why You Will Want to Work Here

  • Monthly performance bonus
  • Onsite employee gym and locker room*
  • Daily lunch options from onsite food vendors*
  • Employee wellness initiatives
  • Employee discounts for vehicle repairs, parts, or new and used purchases
  • Medical insurance, Vision insurance, Dental insurance, Paid vacation, 401K with Company match, and Employee Stock Purchase Plan

*suspended (temporarily) due to COVID-19

Keeping Our Employees Safe

  • Masks are required in common areas throughout the office (This is not a remote position)
  • The company will supply each employee with a washable face mask at no charge
  • Breakrooms and workstations are configured for safe social distancing
  • Daily cleaning crew providing regular disinfecting of contact surfaces
  • Occupancy is limited in restrooms and training rooms



  • Must have strong technical and Internet skills, strong work ethic, and attention to detail regarding client documentation and follow ups.
  • Work toward 100% conversion of every inbound customer call and internet inquiry to a scheduled appointment to increase new and pre-owned sales.
  • Follow up on all inquiries to ensure resolution satisfies customer, dealership, and company expectations.
  • Accurately advise customers on vehicle descriptions and quote pricing in accordance with specific dealership locations, products, and services for all brands within Group 1’s network. .


What You’ll Need

  • High School diploma or equivalent
  • Ability to work Monday through Friday and rotating weekends between the hours of 7 am-9 pm, 35-40 hours a week
  • Possess an intermediate level of multi-tasking and computer skills
  • Exemplary written and verbal communication skills
  • Customer Relationship Management (CRM) software experience is a plus
  • Ability to adapt to sudden business and industry changes as it directly effects automotive service operation

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.