Sterling McCall Automotive (una división de Group 1 Corporation) solicita a 30 Coordinadores bilingües para ayudar a clientes Hispanos por teléfono con preguntas de mantenimiento y reparacion mecánica de su automóvil nuevo o usado.  Sterling McCall opera mas de 100 concesionarios de diversas marcas por todo el pais y un Call Center aquí en Houston que procesa mas de 1 million de llamadas telefónicas por año.  Coordinadores bilingües trabajan 5 dias por semana, Lunes a Sabado, 30 a 40 horas (tiempo completo) y hacen citas/reservaciones para clientes que desean traer su vehiculo al concensionario. 

Interesados deben tener 1 a 2 años experiencia en un Call Center o ayuda al cliente (Customer Service) y capaz de resolver quejas (Complaint Resolution) de manera profesional.  Se requiere un conocimiento general/avanzado de computadoras / internet / correspondencia electrónica (email, web chat, text) y la abilidad de ser respetuoso/amable con gerencia/colegas en un ambiente de oficina.  Ofrecemos atractivo plan de pago ($14 por hora; $300 a $650 primas mensuales), entrenamiento pagado y ascenso de puesto según el desempeño.

Salary: $14 Hourly

Shift: Attend 90-day paid training Monday through Friday

• 9am-6pm (Full-Time) 

Work Monday through Saturday between the hours of

• 7am-7pm, 30-40 hours, 5 days a week (Full Time)

 Here is Why You Will Want to Work Here

• Monthly performance bonus
• Onsite employee gym and locker room*
• Daily lunch options from onsite food vendors*
• Employee wellness initiatives
• Employee discounts for vehicle repairs, parts, or new and used purchases
• Medical insurance, Vision insurance, Dental insurance, Paid vacation, 401K with Company match*, and Employee Stock Purchase Plan

*suspended (temporarily) due to COVID-19

• Responsibilities
• What You’ll Achieve
• Service operations experience for 100+ dealership locations within 15 states in the United States
• Expertise in 30+ automotive brands for Domestic, Import & Luxury segments
• An affinity for new/pre-owned Cars, Trucks, SUVs by year, make, model and trim-level
• Customer loyalty through the delivery of courteous & attentive treatment on every call
• Success for maintaining the highest Integrity, Transparency, Professionalism & Teamwork at all times
• Navigate system applications to review scheduling instructions for each Group 1 dealership
• Schedule service appointments for increased dealerships profitability and customer retention
• Provide detailed information for each service appointment to Group 1 dealerships and customers
• Accurately advise customers of mileage-specific / condition-based maintenance and safety recalls
• Quote pricing on factory-recommended services and provide customers with the estimated completion time
• Respond to all inquiries using specific guidelines that are unique to customers' vehicles
• Handle “status" inquiries and notify service advisors, or other dealership personnel, regarding progress for customer vehicles.
• Identify customers who may need roadside assistance and connect them to the appropriate provider
• Log all calls using appropriate codes rendered through approved CRM/call-tracking system.
• Demonstrate a detailed understanding of products, services, and pricing for all domestic, foreign and luxury brands within Group 1’s dealership network

• Qualifications
• High School diploma or GED, College degree or industry certification (preferred)
• Previous call center, help desk, customer service, hospitality or retail automotive experience
• Critical-thinking abilities, customer service aptitude & efficient computer skills
• Superb attendance/punctuality record and schedule-adherence, productivity standards  
• Strong work-ethic within a fast-paced, high-volume call center environment
• Ability to adapt to sudden business and industry changes affecting automotive service operations
• Navigate multiple systems to access complex dealership/manufacturer intelligence

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing to qualify for employment*