Group 1 Automotive (parent Company of the Sterling McCall Group) is seeking Service Coordinators to answer routine automotive inquires, schedule service appointments, and have the unique ability to handle high-volume inbound calls. Located at our Business Support Center in Northwest Houston, Service Coordinators will create a seamless telephone experience that welcomes customers to our service departments.  Group 1 Automotive prides itself on its great Company culture, direct interaction with upper management, and an amazing team.

Salary: $14 Hourly

Shift: Attend 90-day paid training Monday through Friday

• 9 am-6 pm (Full-Time) 

Work Monday through Saturday between the hours of

• 7 am-7 pm, 30-40 hours, 5 days a week (Full Time) Here is Why You Will Want to Work Here
• Monthly performance bonus
• Onsite employee gym and locker room*
• Daily lunch options from onsite food vendors*
• Employee wellness initiatives
• Employee discounts for vehicle repairs, parts, or new and used purchases
• Medical insurance, Vision insurance, Dental insurance, Paid vacation, 401K with Company match, and Employee Stock Purchase Plan

*suspended (temporarily) due to COVID-19

Keeping Our Employees Safe

• Masks are required in common areas throughout the office (This is not a virtual position)
• The company will supply each employee with a washable face mask at no charge
• Breakrooms and workstations are configured for safe social distancing
• Daily cleaning crew providing regular disinfecting of contact surfaces
• Occupancy is limited in restrooms and training rooms

Responsibilities:

• Provide world-class service in every interaction for optimal call center performance and customer satisfaction.
• Identify service opportunities for every customer to increase dealership profitability and service-drive traffic.
• Provide detailed information for each service appointment to the dealerships.
• Accurately advise customers on importance of routine maintenance and any recalls.
• Quote pricing on factory recommended services to provide customers with estimated repair costs.
• Follow up on all inquiries, to keep customers and dealerships pleased.
• Handle “status" inquiries and notify service advisors, or other dealership personnel, regarding progress for customer vehicles.
• Log all calls using appropriate codes rendered through approved CRM/call-tracking system.
• Demonstrate a detailed understanding of products, services and pricing for all domestic, foreign and luxury brands within Group 1’s dealership network

Qualifications:

• Bilingual (Spanish) is highly preferred
• High School diploma, college degree is a plus
• Two or more years of customer service
• Excellent communication skills, strong writing skills,
• Computer proficient in MS Office and other common desktop software applications
• Must perform effectively in a fast-paced, high-volume call center environment dealing with various degrees of customer stress.
• Negotiation skills and the ability to secure appointments.
• Strong work ethic and attention to details with customer appointments.
• Great social skills to resolve issues between customers and dealerships.
• General understanding of call center performance metrics with knowledge of ADP, Xtime, dealer-management systems and automotive retail operations is preferred.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.

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