Service Coordinator - Business Support Center - GPI

Job ID 2021-16333
Job Location US-TX-Houston
Category Customer Service
Type Regular Full-Time

More Information About This Job

 

Group 1 Automotive (parent Company of the Sterling McCall Group) is seeking Service Coordinators to answer routine automotive inquires, schedule service appointments, and have the unique ability to handle high-volume inbound calls. Located at our Business Support Center in Northwest Houston, Service Coordinators will create a seamless telephone experience that welcomes customers to our service departments.  Group 1 Automotive prides itself on its great Company culture, direct interaction with upper management, and an amazing team.

 

Salary: $14 Hourly

Shift: Attend 90-day paid training Monday through Friday

    • 9 am-6 pm (Full-Time) 

Work Monday through Saturday between the hours of

    • 7 am-7 pm, 30-40 hours, 5 days a week (Full Time) Here is Why You Will Want to Work Here
      • Monthly performance bonus
      • Onsite employee gym and locker room*
      • Daily lunch options from onsite food vendors*
      • Employee wellness initiatives
      • Employee discounts for vehicle repairs, parts, or new and used purchases
      • Medical insurance, Vision insurance, Dental insurance, Paid vacation, 401K with Company match, and Employee Stock Purchase Plan

*suspended (temporarily) due to COVID-19

 

Keeping Our Employees Safe

      • Masks are required in common areas throughout the office (This is not a virtual position)
      • The company will supply each employee with a washable face mask at no charge
      • Breakrooms and workstations are configured for safe social distancing
      • Daily cleaning crew providing regular disinfecting of contact surfaces
      • Occupancy is limited in restrooms and training rooms

Responsibilities:

  • Provide world-class service in every interaction for optimal call center performance and customer satisfaction.
  • Identify service opportunities for every customer to increase dealership profitability and service-drive traffic.
  • Provide detailed information for each service appointment to the dealerships.
  • Accurately advise customers on importance of routine maintenance and any recalls.
  • Quote pricing on factory recommended services to provide customers with estimated repair costs.
  • Follow up on all inquiries, to keep customers and dealerships pleased.
  • Handle “status" inquiries and notify service advisors, or other dealership personnel, regarding progress for customer vehicles.
  • Log all calls using appropriate codes rendered through approved CRM/call-tracking system.
  • Demonstrate a detailed understanding of products, services and pricing for all domestic, foreign and luxury brands within Group 1’s dealership network

Qualifications:

  • Bilingual (Spanish) is highly preferred
  • High School diploma, college degree is a plus
  • Two or more years of customer service
  • Excellent communication skills, strong writing skills,
  • Computer proficient in MS Office and other common desktop software applications
  • Must perform effectively in a fast-paced, high-volume call center environment dealing with various degrees of customer stress.
  • Negotiation skills and the ability to secure appointments.
  • Strong work ethic and attention to details with customer appointments.
  • Great social skills to resolve issues between customers and dealerships.
  • General understanding of call center performance metrics with knowledge of ADP, Xtime, dealer-management systems and automotive retail operations is preferred.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

 

Group 1 Automotive is an Equal Employment Opportunity employer.

 

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