Automotive Parts and Service Director - Jim Tidwell Ford

Job ID 2020-15665
Job Location US-GA-Kennesaw
Category Parts
Type Regular Full-Time

More Information About This Job

Overview

Jim Tidwell Ford is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified AUTOMOTIVE PARTS & SERVICE DIRECTOR to lead our aftersales team.

 

In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities

Responsibilities

  • Hire, train, develop and motivate the service department staff and monitor their performance.
  • Forecast goals and objectives for the department and ensure they are met.
  • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
  • Maintain daily sales and production records as required by dealership management.
  • Develop and monitor budgets for the service department and keep dealership management informed of variances.
  • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
  • Establish and maintain good working relationships with our customers to encourage repeat and referral business.
  • Handle customer complaints tactfully, promptly, and with concern for the customer.
  • Establish promotional service prices.
  • Ensure proper repair techniques are being used.
  • Schedule training as necessary to properly repair and service vehicles.
  • Stay up to date on product changes and new products.
  • Ensure that all necessary shop equipment is in proper and safe working condition.
  • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Demonstrates behaviors consistent with our values in all interactions with customers, co-workers and vendors.
  • Other duties/responsibilities may be assigned by our market management.

Qualifications

  • Five or more years in Ford Dealership Service Management experience
  • Experience managing 15+ employees preferred.
  • ADP/CDK Dealer Services Experience a plus.
  • Ability to work independently and be self-motivated.
  • Great attitude with high-energy personality.
  • Excellent customer service and employee coaching skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.

Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

 

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*  

Group 1 Automotive is an Equal Employment Opportunity employer.

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