Service Manager - Jim Tidwell Ford

Job ID 2020-15541
Job Location US-GA-Kennesaw
Category Service Management
Type Regular Full-Time

More Information About This Job


Jim Tidwell Ford is part of the fast-growing Group 1 Automotive.  We are interested in employing a high energy individual to lead our Service Department to high levels in production, customer and employee retention, all profitably! We will assist in relocation expense for the right candidate.



  • Five or more years in Automotive Dealership Service Management experience 
  • Ford Dealership Experience Preferred, not required.
  • Experience managing 15+ employees preferred.
  • ADP/CDK Dealer Services Experience a plus.
  • Ability to work independently and be self-motivated.
  • Great attitude with high-energy personality.
  • Excellent customer service and employee coaching skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.


  • Hire, train, develop and motivate the service department staff and monitor their performance.
  • Forecast goals and objectives for the department and ensure they are met.
  • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
  • Maintain daily sales and production records as required by dealership management.
  • Develop and monitor budgets for the service department and keep dealership management informed of variances.
  • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
  • Establish and maintain good working relationships with our customers to encourage repeat and referral business.
  • Handle customer complaints tactfully, promptly, and with concern for the customer.
  • Establish promotional service prices.
  • Ensure proper repair techniques are being used.
  • Schedule training as necessary to properly repair and service vehicles.
  • Stay up to date on product changes and new products.
  • Ensure that all necessary shop equipment is in proper and safe working condition.
  • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Demonstrates behaviors consistent with our values in all interactions with customers, co-workers and vendors.
  • Other duties/responsibilities may be assigned by our market management.


  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Professional work environment, continuous job and leadership training with advancement opportunities
  • And more...

Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil.  We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of Integrity, Transparency, Professionalism, Teamwork and Respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!


NOTE: In order to qualify, candidates must pass our pre-employment screening to include background checks, MVR, and drug testing.