Service Manager - Jim Tidwell Ford

Job ID 2020-15541
Job Location US-GA-Kennesaw
Category Service Management
Type Regular Full-Time

More Information About This Job

Overview

Jim Tidwell Ford is part of the fast-growing Group 1 Automotive.  We are interested in employing a high energy individual to lead our Service Department to high levels in production, customer and employee retention, all profitably! We will assist in relocation expense for the right candidate.

 

YOU NEED:

  • Five or more years in Automotive Dealership Service Management experience 
  • Ford Dealership Experience Preferred, not required.
  • Experience managing 15+ employees preferred.
  • ADP/CDK Dealer Services Experience a plus.
  • Ability to work independently and be self-motivated.
  • Great attitude with high-energy personality.
  • Excellent customer service and employee coaching skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.

POSITION RESPONSIBILITIES:

  • Hire, train, develop and motivate the service department staff and monitor their performance.
  • Forecast goals and objectives for the department and ensure they are met.
  • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
  • Maintain daily sales and production records as required by dealership management.
  • Develop and monitor budgets for the service department and keep dealership management informed of variances.
  • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
  • Establish and maintain good working relationships with our customers to encourage repeat and referral business.
  • Handle customer complaints tactfully, promptly, and with concern for the customer.
  • Establish promotional service prices.
  • Ensure proper repair techniques are being used.
  • Schedule training as necessary to properly repair and service vehicles.
  • Stay up to date on product changes and new products.
  • Ensure that all necessary shop equipment is in proper and safe working condition.
  • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Demonstrates behaviors consistent with our values in all interactions with customers, co-workers and vendors.
  • Other duties/responsibilities may be assigned by our market management.

BENEFITS OFFERED IN ADDITION TO COMPETITIVE PAY:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Professional work environment, continuous job and leadership training with advancement opportunities
  • And more...

Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil.  We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of Integrity, Transparency, Professionalism, Teamwork and Respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!

 

NOTE: In order to qualify, candidates must pass our pre-employment screening to include background checks, MVR, and drug testing.

 

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

 

IND5

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