Part-Time Call Center Agent(Service Coordinator) - Business Support Center - GPI

Job ID 2020-15233
Job Location US-TX-Houston
Category Customer Service
Type Regular Part-Time

More Information About This Job


Group 1 Automotive (parent Company of the Sterling McCall Group) is seeking Part-Time Service Coordinators to answer routine automotive inquires, schedule service appointments, and have the unique ability to handle high-volume inbound calls. Located at our Business Support Center in Northwest Houston, Service Coordinators will create a seamless telephone experience that welcomes customers to our service departments.  Group 1 Automotive prides itself with great Company culture, direct interaction with upper management, and an amazing team.


Salary $11-$14 Based on expierience 

Shift Requirements: Attend 90-day paid training Monday through Friday 9am-1pm, 2pm-6pm (Part-Time) Work Monday through Saturday between the hours of 7am-7pm 20-29 hours, 5 days a week (Part Time)


 Here is Why You Will Want to Work Here

  • Monthly performance bonus
  • Onsite employee gym and locker room*
  • Daily lunch options from onsite food vendors*
  • Employee wellness initiatives
  • Employee discounts for vehicle repairs, parts, or new and used purchases
  • Medical insurance, Vision insurance, Dental insurance, Paid vacation, 401K with Company match*, and Employee Stock Purchase Plan

*suspended (temporarily) due to COVID-19


Keeping Our Employees Safe

  • Masks are required in common areas throughout the office (This is not a virtual position)
  • Company will supply each employee with a washable face mask at no charge
  • Breakrooms and workstations are configured for safe social distancing
  • Daily cleaning crew providing regular disinfecting of contact surfaces
  • Occupancy is limited in restrooms and training rooms


What You’ll Achieve

  • Service operations experience for 100+ dealership locations within 15 states in the United States


  • Expertise in 30+ automotive brands for Domestic, Import & Luxury segments

  • An affinity for new/pre-owned Cars, Trucks, SUVs by year, make, model and trim-level

  • Customer loyalty through the delivery of courteous & attentive treatment on every call

  • Success for maintaining the highest Integrity, Transparency, Professionalism & Teamwork at all times

  • Navigate system applications to review scheduling instructions for each Group 1 dealership

  • Schedule service appointments for increased dealerships profitability and customer retention

  • Provide detailed information for each service appointment to Group 1 dealerships and customers

  • Accurately advise customers of mileage-specific / condition-based maintenance and safety recalls

  • Quote pricing on factory-recommended services and provide customers with the estimated completion time

  • Respond to all inquiries using specific guidelines that are unique to customers' vehicles

  • Handle “status" inquiries and notify service advisors, or other dealership personnel, regarding progress for customer vehicles.

  • Identify customers who may need roadside assistance and connect them to the appropriate provider

  • Log all calls using appropriate codes rendered through approved CRM/call-tracking system.

    • Demonstrate a detailed understanding of products, services, and pricing for all domestic, foreign and luxury brands within Group 1’s dealership network


What You’ll Need

  • High School diploma or GED, College degree or industry certification (preferred)
  • Previous call center, help desk, customer service, hospitality or retail automotive experience
  • Attend 90-day paid training Monday through Friday
     9am-1pm, 2pm-6pm (Part-Time)
  • Work Monday through Saturday between the hours of
    7am-7pm 20-29 hours, 5 days a week (Part Time)
  • Critical-thinking abilities, customer service aptitude & efficient computer skills
  • Superb attendance/punctuality record and schedule-adherence, productivity standards  
  • Strong work-ethic within a fast-paced, high-volume call center environment
  • Ability to adapt to sudden business and industry changes affecting automotive service operations
  • Navigate multiple systems to access complex dealership/manufacturer intelligence

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*


Group 1 Automotive is an Equal Employment Opportunity employer.