Service Business Development Leader - Sterling McCall Toyota Houston

Job ID 2020-15118
Job Location US-TX-Houston
Category Customer Service
Type Regular Full-Time

More Information About This Job


Sterling McCall Toyota, is part of the fast-growing Group 1 Automotive, a leader in automotive retail and service. We too are growing, and in need to add qualified Service Business Development Leader to support our team.



  • Train and develop calls agents that provide world class service in an environment of trust, dignity and fun
  • Handle inbound Service Department phones calls from customers checking on their car, requesting to schedule service appointments or just have a simple question.
  • Contact present customers (phone, email) to maintain and improve customer loyalty
  • Develop pipeline of service business opportunities (partnerships, etc.) leads through
  • Outbound phone calls, special ordered parts, recall scheduling
  • Work with service department and assist with business proficiency
  • Research and stay current in consumer and industry trends
  • Communicate industry news and trends to management and dealership employees
  • Maintain manufacturer certification
  • Outstanding customer service

You need

  • Call Center management experience or business development center (BDC) experience is preferred.
  • Proven sales experience, preferably in the automotive industry
  • Superior communication and customer service skills
  • Excellent follow-through skills
  • Solid working knowledge of the Internet
  • Familiarity with automotive Dealerships
  • Maintaining a positive, can-do attitude
  • The ability to smile over the phone

In addition to competitive pay, we offer the following benefits:

  • Health Insurance
  • Dental insurance
  • Vision, Life, Disability insurance
  • 401(k) plan with company match
  • Paid  vacation
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities


Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil.  We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of Integrity, Transparency, Professionalism, Teamwork and Respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.


*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*


Group 1 Automotive is an Equal Employment Opportunity Employer