BDC Agent- Ira Toyota Manchester

Job ID 2020-14860
Job Location US-NH-Manchester
Category Customer Service
Type Regular Full-Time

More Information About This Job


Ira Toyota of Manchester is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are growing and looking for a BDC Agent to work with a Quality Dealership representing a Quality Product!

  • Do you enjoy working on the phones and setting appointments?
  • Have you been successful in Telemarketing, Collections or Customer Service but are looking for a company who values you as a professional?



  • Health, Dental, Vision, Life and Disability Insurance
  • 401(k) with company match
  • Paid Time-off
  • Employee stock purchase plan
  • Employee vehicle purchase program



  • Communicate effectively with our customers via Phone, Internet or Text.
  • Respond to customer inquiries immediately.
  • Learn and follow the scripting required by our process.
  • Set appointments for our customers.
  • Study, learn and understand our maintenance we offer.
  • Collect the total retail charges from the customer in cash, check or authorized charge account.
  • Provide the customer with the proper change and/or receipts.
  • Properly document charge purchases according to the policies established by the office manager.
  • Learn and maintain a thorough knowledge of Dealership policies, products and procedures.
  • Establish personal goals that are consistent with the productivity requirements of the Dealership.



  • High School Diploma or equivalent.
  • Good communication skills both verbal and written.
  • Superior customer service skills.
  • Professional appearance and work ethic.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*


Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil.  We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.


Group 1 Automotive is an Equal Employment Opportunity employer.