Automotive Product Knowledge Specialist - Mercedes-Benz Clear Lake

Job ID 2020-14232
Job Location US-TX-League City
Category Service Advisors
Type Regular Full-Time

More Information About This Job

Overview

CONSIDER A CAREER WITH US!

No Experience Necessary!

 

Mercedes-Benz Clear Lake  s part of fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a Qualified Mercedes-Benz PRODUCT KNOWLEDGE SPECIALIST to join our Quality Dealership, representing the Quality Brand of Mercedes-Benz.   

 

Our Product Knowledge Specialist will begin their career as an expert of the Mercedes-Benz Brand.  By enthusiastically engaging with our clients at time of delivery, and during ownership, will create a long lasting positive impression of the product and our dealership. Our PKS should be passionate about customer service, take pride in their work, an enjoy being part of a winning team that cares about their employees.

 

We offer...

  • Five Day Workweek
  • A Great Working Environment
  • Comprehensive Training, Support & Advancement Opportunities
  • Pinnacle Awards Program
  • Medical, Dental & Vision Insurance
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan

Somethings to Know About the Position...

  • Supports the Client Sales Advisor on Product Related Tasks and Activities.
  • Fully Explains Vehicle Features, Application and Benefits based on Client’s needs
  • Maintains Constant Communication with Designated Sales Personnel at the Dealership on Vehicle Delivery and any Shedule Changes.
  • Schedules Appointments in a Timely Manner and Maintains Communication with Cients Regarding any Changes to Scheduled time.
  • Acquires and Maintains total Product Knowledge on all Vehicles and Understands Competitors Vehicle Features, Benefits and Shortcomings.
  • Achieves Client Satisfaction Objectives as Assigned by Management and Follows up with New Owners to Ensure Delivery Satisfaction.
  • Demonstrates passion about the Mercedes-Benz brand and products.
  • Confident in Using New Media (tablets, social media, etc).
  • Assist in Other Areas of the Sales Department and Performs other Administrative Duties, as Assigned. 
  • Position will require a Saturday Working Schedule         

You need…

  • Professional Appearance
  • Positive & Friendly Attitude
  • Confidence in your Ability to be Successful
  • Interpersonal Communication Skills
  • Minimum 6 months Customer Service Experience Required
  • Ability to Learn to Present Features and Technology
  • Basic Computer Skills
  • Be able to Work Evenings
  • High School Diploma or Equivalent
  • College Degree Preferred not Required
  • Must have a Valid Driver’s License

 

Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!

 

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

 

Group 1 Automotive is an Equal Employment Opportunity Employer

 

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