Maintain confidentiality of company information at all times.
Maintain confidentiality of customer nonpublic information at all times.
Thoroughly inspect every service repair order and/or parts invoice for proper completion, legibility and accuracy.
Transfer the appropriate information from each repair order hardcopy to the soft copies (reconcile the repair orders).
Calculate the material (or shop supplies) charge applicable for each repair order.
Accurately calculate the total retail price for parts, fluids, material, or shop supplies, labor and taxes and enter them in the appropriate spaces on the repair order.
Collect the total retail charges from the customer in cash, check or authorized charge account.
Provide the customer with the proper change and/or receipts.
Properly document charge purchases according to the policies established by the office manager.
Calculate and enter the warranty charges applicable.
Complete the accounting section of the repair order as directed by the business manager.
Accumulate all repair orders and parts invoices closed during the business day to the business office daily.
Maintain the effective labor rate control forms as directed by management.
Handle and account for the cash in and out in the assigned money box daily.
Control the keys associated with completed repair orders, return customer’s keys to them when their bills are paid and direct customers to where they may find their vehicle.
File repair orders as directed by service department management.
Answer the service department telephone, transfer calls to the people requested or best suited to take the call and take written messages when the needed personnel are not available.