Ira Toyota of Manchester is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified CUSTOMER RELATIONS MANAGER to our team. Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
In addition to competitive pay, we offer our associates the following benefits:
Health, Dental, Vision, Life, and Disability insurance
401(k) plan with company match
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment, with job training and advancement opportunities
Work closely with the Managers to ensure all customer issues and concerns are resolved promptly.
Assist with meeting and greeting service customers promptly in a professional and courteous manner.
Engage with customers waiting for their vehicles in the customer lounge.
Make daily follow up calls to customers who have service concerns in attempt to resolve any concerns.
Work closely with the service drive team to ensure things run efficiently.
Make daily observations of service department and report to Service Director and Customer Relations Director daily/weekly.
Oversee customer contact reports given to ASM’s for follow up.
Discuss ideas with Customer Relations Director and Service Director which would help improve the overall service department.
Assist Customer Relations Director with anything required at the dealership.
Assister Service Manager with any service concerns.
Demonstrates behaviors consistent with the company’s vision, mission and values in all interactions with customers, co-workers and suppliers.
Prior service department experience preferred.
ADP Dealer Services Experience a plus.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
Outstanding communication skills in both verbal and written.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.