Customer Relations Manager - Ira Toyota of Manchester

Job ID 2020-14093
Job Location US-NH-Manchester
Category Customer Service
Type Regular Full-Time

More Information About This Job

Overview

Ira Toyota of Manchester is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified CUSTOMER RELATIONS MANAGER to our team. Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

 

In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities

Responsibilities

  • Work closely with the Managers to ensure all customer issues and concerns are resolved promptly. 
  • Assist with meeting and greeting service customers promptly in a professional and courteous manner.
  • Engage with customers waiting for their vehicles in the customer lounge.
  • Make daily follow up calls to customers who have service concerns in attempt to resolve any concerns.
  • Work closely with the service drive team to ensure things run efficiently.
  • Make daily observations of service department and report to Service Director and Customer Relations Director daily/weekly.
  • Oversee customer contact reports given to ASM’s for follow up.
  • Discuss ideas with Customer Relations Director and Service Director which would help improve the overall service department.
  • Assist Customer Relations Director with anything required at the dealership.
  • Assister Service Manager with any service concerns.
  • Demonstrates behaviors consistent with the company’s vision, mission and values in all interactions with customers, co-workers and suppliers.

Qualifications

  • Prior service department experience preferred.
  • ADP Dealer Services Experience a plus.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.
  • Great attitude with high-energy personality.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.
  • Outstanding communication skills in both verbal and written.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.

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