Tracks shop workload to ensure timely repairs.
Dispatches work based on Technician's skill level and promise time to ensure vehicle is fixed correctly the first time on time. Ensures 100% customer satisfaction.
Tracks technician productivity to ensure fair distribution of work.
Maintains a service scheduling form (route sheet) on an accurate and continuous basis.
Checks and monitors progress of repairs throughout the day. Notifies ASM/Managers of potential production problems.
Maintains communication with ASM's, Management and Technicians regarding job status.
Provides additional vehicle condition information to the technical staff as needed.
Properly documents repair order changes.
Ensures that the flat rate time or other required timekeeping according to the service department and/or manufacturers procedures has been met.
Conducts all business with sincerity, honesty and genuine concern for customers.
Books outlines on RO's as the Technician completes the job.
Uses appropriate billing tools and follows all Manufacturer, State and Federal requirements.
Conducts business with sincerity, honesty and genuine concern for customers.
Tracks of all carryovers ensuring timely completion of vehicle repairs.
Pre-schedules appointments for all special ordered parts.
Monitors the status of special order parts on a daily basis.
Reports to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.
Assists Service Management whenever necessary.