Mercedes-Benz Product Concierge - Mercedes Benz of Georgetown

Job ID 2019-9357
Job Location US-TX-Georgetown
Category Customer Service
Type Regular Full-Time

More Information About This Job


Mercedes-Benz of Georgetown is part of fast growing Group 1 Automotive, a leader in automotive retail sales and service. We are looking to add qualified Mercedes-Benz Product Concierge to our team. 


Some day to day responsibilities…

  • Provides comprehensive product information throughout the sales process including product presentation, test drive, delivery/handover and product customer service after the purchase.
  • Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
  • Needs a passion for the Mercedes Brand
  • Resolves customer inquiries for vehicle technology issues.
  • Answers product questions on the telephone and during walk-ins.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to clients.
  • Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits and perhaps shortcomings.
  • Need high understanding of the Mercedes Benz product
  • Maintains high ethical standards in all actions and demonstrates passion about brand and products.

What you need...

  • Professional appearance and an excellent work ethic. 
  • Outstanding communication skills both verbal and written. 
  • Great attitude with a high-energy personality. 
  • 1 Year superior customer service skill required.
  • Strong computer skills, to include Microsoft Office Suite 
  • Confident in using new media (tablets, social media, etc).
  • Self-starter and self-motivated. 
  • Ability to work well in a process-driven environment. 
  • Confidence in your ability to be successful. 

We offer…

  • Competitive Pay Plans • Huge Earning Potential 
  • Monthly Bonus Levels • Sales Incentives 
  • Full Training & Support • Wonderful Working Environment 
  • Medical Insurance • Great Advancement Opportunities 
  • Dental Insurance • Vision Coverage 
  • Life Insurance • 401(k) with Employer Match 
  • Employee Stock Purchase Plan


Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates.  If you’ve got the horsepower to join a fast paced environment and hit our high standards - apply today!

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.