BMW / MINI of Annapolis is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified COLLISION CENTER MANAGER to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
In addition to competitive pay, we offer our associates the following benefits:
Health, Dental, Vision, Life, and Disability insurance
401(k) plan with company match
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment, with job training and advancement opportunities
Hire, train, develop and motivate the collision center staff and monitor their performance.
Forecast goals and objectives for the department and ensure they are met.
Ensure that common courtesy is shown to all customers by every collision center employee to promote customer satisfaction.
Maintain daily sales and production records as required by dealership management.
Develop and monitor budgets for the collision department and keep dealership management informed of variances.
Ensure that the collision department meets all financial goals.
Establish and maintain strong relationships with insurance adjusters at several insurance companies.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Handle customer complaints tactfully, promptly, and with concern for the customer.
Must be at or above regional CSI scores.
Ensure proper repair techniques are being used.
Ensure that all necessary shop equipment is in proper and safe working condition.
Understand and comply with federal, state and local regulations that affect collision center operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Other duties may be assigned by management.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Two or more year’s management experience in automotive collision repair.
Currently has established good working relationships with insurance companies in the local market area.
ADP Dealer Services Experience a plus.
Ability to work independently and be self-motivated.
A desire to work in a commission, performance-based, environment.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
Outstanding communication skills in both verbal and written.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.*
Group 1 Automotive is an Equal Employment Opportunity employer