Customer Experience Manager - Gene Messer Ford Lubbock

Job ID 2019-9070
Job Location US-TX-Lubbock
Category Service Management
Type Regular Full-Time

More Information About This Job

Overview

Gene Messer Ford Lubbock, is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are adding a Customer Experience Manager to our growing team. The successful candidate will focus on all aspects of customer satisfaction and care as well as the supervision of our dedicated Service Advisor team. We need a Customer Experience Manager who can take charge of our customer service department and foster positive relationships with our clients. If you know how to find unique ways to deal with customer complaints or concerns, you’d be a perfect fit for this position. We offer excellent benefits, a competitive starting salary and paid vacation as well as opportunities for advancement.

 

We also offer...

  • Medical, Dental & Vision Insurance
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan

Responsibilities

  • Oversee the customer experience
  • Train Service Advisors to provide exceptional customer service
  • Set customer satisfaction goals and work with team to meet them
  • Interact with customers daily
  • On-board new employees and train them related to customer experience expectations
  • Create and implement as effective customer loyalty program

Qualifications

  • 5+ years experience in customer service
  • 2+ years experience in customer service management
  • Experience in training and mentoring employees
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office and social media
  • High School Diploma or equivalent

Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!

 

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

 

Group 1 Automotive is an Equal Employment Opportunity employer.

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