Gene Messer Ford Lubbock, is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are adding a Customer Experience Manager to our growing team. The successful candidate will focus on all aspects of customer satisfaction and care as well as the supervision of our dedicated Service Advisor team. We need a Customer Experience Manager who can take charge of our customer service department and foster positive relationships with our clients. If you know how to find unique ways to deal with customer complaints or concerns, you’d be a perfect fit for this position. We offer excellent benefits, a competitive starting salary and paid vacation as well as opportunities for advancement.
We also offer...
Medical, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
Oversee the customer experience
Train Service Advisors to provide exceptional customer service
Set customer satisfaction goals and work with team to meet them
Interact with customers daily
On-board new employees and train them related to customer experience expectations
Create and implement as effective customer loyalty program
5+ years experience in customer service
2+ years experience in customer service management
Experience in training and mentoring employees
Excellent verbal and written communication skills
Proficient in Microsoft Office and social media
High School Diploma or equivalent
Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.