Toyota Care Service Representative - Miller Toyota

Job ID 2019-12657
Job Location US-CA-Anaheim
Category Service Technicians
Type Regular Full-Time

More Information About This Job

Overview

Miller Toyota of Anaheim is part of Group 1 Automotive’s Fortune 500 dealership and collision center network with over 160 locations in the United States, United Kingdom and Brazil. 

 

We are looking for talented and motivated individuals to join our team and help our growing service business drive customer loyalty by providing an exceptional customer experience to each and every guest.

 

As a Toyota Care Service Representative you will own our customer’s experience in the Service Lane.  You are the first point of contact with our customers, will be well-versed in product offerings and basic maintenance needs.  The Service Rep greets customers, assesses the customer’s needs, properly documents the needs on a service order, then follows through the process communicating with the lube technicians and customers as necessary. Strong computer skills are necessary.

 

We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

 

 

Benefits

  • Service Advisor University – Paid for by Group 1 Automotive
  • Performance / longevity bonuses
  • Health, Dental, Vision, Life and Disability Insurance
  • 401(k) with company match
  • Paid Time-off
  • Employee stock purchase plan
  • Employee vehicle purchase program

Responsibilities

  • Setting, confirming and preparing for appointments to expedite the customer’s service experience
  • Greeting customers in a timely and friendly manner
  • Determining vehicle needs based on customer information, a vehicle walk-around and a technician’s multi-point inspection
  • Producing repair orders for customers with full transparency including cost and time estimates
  • Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
  • Follow-up with customers on the status of their vehicle
  • Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information

Qualifications

  • High School diploma or equivalent
  • Strong desire to provide an exceptional customer experience
  • Ability to achieve targeted goals
  • Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
  • Valid in-state driver’s license and must maintain an acceptable, safe driving record

 

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail.  Apply today or refer a qualified friend.

Group 1 Automotive is an Equal Employment Opportunity employer.

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