MIKE SMITH HONDA is part of the fast growing Group 1 Automotive, a leader in automotive retail! We are growing and searching for a highly qualified Drive Manager to add to our Service Team. The Drive Manager will assist the Service Manager in leading a team of Service Advisors. If you are a highly experienced automotive Service Advisor ready for the next step, than this could be your next career move!
In addition to competitive pay, we offer our associates the following benefits:
Health, Dental, Vision, Life, and Disability insurance
401(k) plan with company match
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment, with job training and advancement opportunities
Assist Service Manager/Director in driving staff and monitoring their performance.
Ensure that common courtesy is shown to all customers by every department employee to promote customer satisfaction.
Maintain daily sales and production records as required by dealership management.
Ensure that the department meets all customer satisfaction (CSI) and financial goals.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Handle customer complaints tactfully, promptly, and with concern for the customer.
Ensure proper repair techniques are being used.
Stay up to date on product changes and new products.
Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Other duties may be assigned by Service Manager.
Minimum 1 year of retail automotive Service Advisor or Service Manager experience.
ADP Dealer Services Experience a plus.
Supervisory skills helpful.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil.
We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.