Rockwall Ford is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified SERVICE DEPARTMENT ADMIN to our team.
In addition to competitive pay, we offer our associates the following benefits:
Health, Dental, Vision, Life, and Disability insurance
401(k) plan with company match
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment, with job training and advancement opportunities
Maintain confidentiality of customer nonpublic information at all times.
File and maintain repair orders according to respective manufacturers’ specifications.
Provides clerical and administrative assistance to departments as needed.
Acts as backup to receptionist/cashier.
Must be organized and able to multitask.
Greet and welcome service customers in a genuinely friendly and courteous manner.
Handle customer follow-up calls and letters to maintain customer satisfaction.
Delivery inter-office items to accounting, corporate offices, sales department, parts department, collision center.
Update the customer’s service history file according to the procedures specific to the department’s service history system.
File repair orders as directed by service department management.
Other duties as assigned by manager.
Customer service experience is a plus.
One or more years’ experience in an automotive dealership/service department is a plus.
Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.
ADP Dealer Services Experience a plus.
Outstanding communication skills both verbal and written.
Self-starter and self-motivated.
Ability to work well in a process-driven environment.
Ability to work independently and be self-motivated.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
*All applicants must be willing to submit to pre-employment testing to include: background checks, MVR, and hair follicle drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer