Collision Center Customer Service Representative - Ira Collision Center

Job ID 2019-11872
Job Location US-MA-Danvers
Category Customer Service
Type Regular Full-Time

More Information About This Job


IRA COLLISION CENTER is part of the fast growing Group 1 Automotive, a leader in automotive retail.  We are looking to add a qualified COLLISION CENTER CUSTOMER SERVICE REPRESENTATIVE to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil.  We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.


In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental & Vision insurance
  • Life, Disability insurance
  • 401(k) plan with company match
  • Paid  vacation
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities


  • Greets customers, obtaining all pertinent customer, vehicle and insurance information. Introduces customer to estimator on a rotating basis.
  • Ensures that each customer is informed of the details or repair, including scheduling time and procedures, labor rate differences, insurance company requirements, payment procedures and all applicable warranties.
  • Assist estimators in scheduling appointments for incoming jobs. Maintain an appointment log to ensure accurate appointment scheduling.
  • Maintain regular customer contact prior to appointment date and time. Ensure that all necessary parts have arrived on day prior to appointment.
  • Monitor status of each job in process. Follow up with each customer every 48 hours or as needed to ensure customer satisfaction. Document pertinent information regarding repairs and conversations with customers in Car Trac system.
  • Assist customers with insurance questions and issues and resolve when possible.


  • One or more years of previous experience as a customer service representative preferred.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.
  • Great attitude with high-energy personality.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.
  • Outstanding communication skills in both verbal and written.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer