Collision Center Receptionist - Ira Collision Center

Job ID 2019-11495
Job Location US-MA-Danvers
Category Customer Service
Type Regular Full-Time

More Information About This Job


IRA COLLISION CENTER is part of the fast growing Group 1 Automotive, a leader in automotive retail.  We are looking to add a qualified RECEPTIONIST to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil.  We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.


In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities


  • Answer all incoming collision department telephone calls according to company policies and good telephone etiquette.
  • Direct telephone calls to the appropriate parties as necessary.
  • Take written messages for occupied personnel and notify them as soon as possible regarding pending messages.
  • Assist the Collision staff in contacting customers whose vehicles have been completed.
  • Thoroughly inspect every repair order for proper completion.
  • Reconcile repair orders.
  • Accurately calculate the total retail price for repairs, parts, supplies, etc. and enter them in the appropriate spaces on the repair order.
  • Collect the total retail charges from the customer in cash, check or authorized charge account
  • Maintain the effective labor rate control forms.
  • Control the keys associated with complete repair orders, return customer's keys to them when their bills are paid and direct them to the location of their vehicle.
  • Handle and account for the cash in and out in the assigned money box daily..
  • Provide support with faxing, typing, mail, filing, etc.



  • Good communication skills both written and verbal
  • Professional appearance and work ethic
  • Superior customer service skills
  • Strong mathematical ability
  • High school diploma or the equivalent

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.