Audi Grapevine is part of fast growing Group 1 Automotive , a leader in automotive retail and we are looking to add a qualified Service Loyalty Manager to our team. Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates. If you’ve got the horsepower to join a fast paced environment and hit our high standards - apply today!
The hours for this position are 7:00am – 6:00pm.
Health, Dental & Vision insurance
Life & Disability insurance
401(k) plan with company match
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment, with job training and advancement opportunities
• Liaison between the service and sales department. • Meet and greet customers promptly in a professional and courteous manner. • Make daily follow up calls to customers who have service concerns in attempt to resolve any concerns. • Work closely with the service drive team to ensure things run efficiently. • Engage with customers waiting for their vehicles in the customer lounge. • Handle outbound customer calls. • Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers. • Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals. • Learn to overcome objections. • Follow all company policies and procedures. • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Sales experience is preferred.
Confidence in your ability to be successful.
Outstanding communication skills both verbal and written.
Professional appearance and outstanding work ethic.
Great attitude with a high-energy personality.
Superior customer service skills.
A desire to work in a commission, performance-based, environment.
Self-starter and self-motivated.
Ability to work well in a process-driven environment.
Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.
High School Diploma or equivalent
All applicants must be willing to submit to pre-employment testing to include: background checks, MVR, and hair follicle drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.