Service Loyalty Manager - Audi Grapevine

Job ID 2019-10132
Job Location US-TX-Grapevine
Category Customer Service
Type Regular Full-Time

More Information About This Job


Audi Grapevine is part of fast growing Group 1 Automotive , a leader in automotive retail and we are looking to add a qualified Service Loyalty Manager to our team. Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates. If you’ve got the horsepower to join a fast paced environment and hit our high standards - apply today!


The hours for this position are 7:00am – 6:00pm.



  • Health, Dental & Vision insurance
  • Life & Disability insurance
  • 401(k) plan with company match
  • Paid vacation
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities


Liaison between the service and sales department.
• Meet and greet customers promptly in a professional and courteous manner.
• Make daily follow up calls to customers who have service concerns in attempt to resolve any concerns.
• Work closely with the service drive team to ensure things run efficiently.
• Engage with customers waiting for their vehicles in the customer lounge.
• Handle outbound customer calls.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Learn to overcome objections.
• Follow all company policies and procedures.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.



  • Sales experience is preferred.
  • Confidence in your ability to be successful. 
  • Outstanding communication skills both verbal and written. 
  • Professional appearance and outstanding work ethic. 
  • Great attitude with a high-energy personality. 
  • Superior customer service skills. 
  • A desire to work in a commission, performance-based, environment. 
  • Self-starter and self-motivated. 
  • Ability to work well in a process-driven environment. 
  • Proficient at operating a personal computer including Microsoft Office:  E-mail, Excel and Word.
  • High School Diploma or equivalent

All applicants must be willing to submit to pre-employment testing to include: background checks, MVR, and hair follicle drug testing in order to qualify for employment*


Group 1 Automotive is an Equal Employment Opportunity employer.