Experienced Automotive Service Writer / Advisor (4-Day Work Week) - World Toyota

Job ID 2018-8579
Job Location US-GA-Atlanta
Category Service Technicians
Type Regular Full-Time

More Information About This Job

Overview

World Toyota is looking for Experienced Automotive Service Writer/Advisor

to join our growing and successful team!

We offer...

  • A True Four Day WorkSchedule
  • Market Leading Pay, based on experience, Plus Bonuses
  • A Great Working Environment with the Latest Equipment
  • Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
  • Pinnacle Awards Program
  • Health, Dental & Vision Insurance
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Paid Time off
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan

Responsibilities (include but are not limited to):

  • Meet and greet service customers promptly in a professional and courteous manner.
  • Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
  • Provide leadership to your team.
  • Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
  • Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
  • Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
  • Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
  • Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
  • Meet requirements of the state and federal law for automobile repair and consumer protection.
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Job Requirements

Requirements (include but are not limited to):

  • 2 YEARS experience in as a Dealership Service Advisor is required. 
  • CDK/ADP Dealer Services Experience a plus.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.
  • Great attitude with high-energy personality.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.
  • Outstanding communication skills in both verbal and written.
  • Strong desire to help people
  • Leadership goals

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

 

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