Rancho Chrysler Dodge Jeep RAM is part of Group 1 Automotive’s Fortune 500 dealership and collision center network with over 160 locations in the United States, United Kingdom and Brazil. We are looking for talented and motivated individuals to join our team and help our growing service business drive customer loyalty by providing an exceptional customer experience to each and every guest. Our Assistant Automotive Service Coordinator should be passionate about customer service and enjoy interacting with people throughout the working day.
Performance / longevity bonuses
Health, Dental, Vision, Life and Disability Insurance
401(k) with company match
Employee stock purchase plan
Employee vehicle purchase program
Setting, confirming and preparing for appointments to expedite the customer’s service experience
Greeting customers in a timely and friendly manner
Determining vehicle needs based on customer information, a vehicle walk-around and a technician’s multi-point inspection
Producing repair orders for customers with full transparency including cost and time estimates
Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
Follow-up with customers on the status of their vehicle
Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information
Coordinate with valet to have loaner vehicles cleaned inside and out prior to loaning to customers
Make sure loaner vehicles are filled to at least 1/2 or fuel tank before loaning them out.
Ensure loaner vehicles are checked in properly for damage and fuel usage. This must be performed prior to customer leaving the service center.
Responsible for ensuring proper documentation requirements are met for all loaner contracts.
Ensure loaners are lined up and ready for the early appointments in the morning.
Escort customers to the vehicle, perform a walk around, cover preexisting damage, and fuel levels.
One or more years automotive service experience required
Strong desire to provide an exceptional customer experience
Ability to achieve targeted goals
Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
Valid in-state driver’s license and must maintain an acceptable, safe driving record
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
Group 1 Automotive is an Equal Employment Opportunity employer.