Delivery/Technology Customer Service Specialist - Audi Grapevine

Job ID 2018-8425
Job Location US-TX-Grapevine
Category Customer Service
Type Regular Full-Time

More Information About This Job

Overview

AUDI GRAPEVINE is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified DELIVERY/TECHNOLOGY CUSTOMER SERVICE SPECIALIST to our team.  Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates.  If you’ve got the horsepower to join a fast paced environment and hit our high standards - apply today! 

Benefits

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities

Responsibilities

  • Provides comprehensive product information throughout the sales process including product presentation, test drive, delivery/handover and product customer service after the purchase.
  • Provides extensive and customer oriented product experience and explains complex product features based on customers' actual needs.
  • Supports the client advisor on product related tasks and activities.
  • Fully explains vehicle features, application and benefits.
  • Maintains constant communication with designated sales personnel at the dealership on vehicle delivery and any schedule changes.
  • Arrived to scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time.
  • Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits and perhaps shortcomings.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to clients
  • Achieves client satisfaction objectives as assigned by management and follows up with new owners to ensure delivery satisfaction.
  • Maintains high ethical standards in all actions and maintains a professional appearance at all times.
  • Demonstrates passion about brand and products.
  • Confident in using new media (tablets, social media, etc).
  • Assist in other areas of the Sales department and performs other administrative duties, as assigned.
  • Employee is required to exhibit the company’s core values at all times; Integrity, Transparency, Professionalism and Teamwork.

Qualifications

  • Great attitude with a high-energy personality
  • Confidence in your ability to be successful
  • Outstanding communication skills both verbal and written
  • Professional appearance and outstanding work ethic  
  • Superior customer service skills
  • Ability to work well in a process-driven environment

  • Previous retail experience a plus
  • Background in product marketing helpful
  • High School Diploma or equivalent

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

 

If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail.  Apply today or refer a qualified friend.

 

Group 1 Automotive is an Equal Employment Opportunity employer.